Support - Problems with Firefox browser

1. The videos won't play

To play Windows Media in Firefox, Firefox needs the Windows Media Player browser plugin installed. There are two different versions:

• The original, which is usually included with Windows from 98 up to XP Home/Professional
• The new version, which is specifically for Windows XP and Windows Vista and is only available by download.

Many Windows XP users will have the old plugin already, but it is recommended that you install the new plugin anyway.

The link you will need is:

Checking if the plugin is installed

To see if you already have the plugin installed:

1. At the top of the Firefox window, click the Tools menu and select Add-ons. The Add-ons window will open.
2. In the Add-ons window, select the Plugins panel. This reveals a detailed list of all of Firefox's plugins.
3. Scroll down the list, and look for the entry called:
   Microsoft® Windows Media Player Firefox Plugin
   np-mswmp.dll
   
   
   
4. If the entry is present, then the plugin is installed.
5. If the entry is missing, proceed to the Installing the new plugin section.

Installing the plugin

If the entry described above is not present, then the plugin is not installed. You have to download it.

1. Go to the plugin download page on Port25.
   • (The Port25 page also contains more detailed installation instructions).
2. Click "Download Now!" You will be prompted to save a file.
3. Save the file to your desktop.
4. Once it has downloaded, run it, and the plugin will install.
5. When the installation has finished, close and restart Firefox:
   1. Click the File menu at the top of the Firefox window, and select Exit.
   2. When Firefox has completely closed, start Firefox up again.

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